Frequently Asked Questions
What methods of payment does NuRich accept?
- We accept Visa, MasterCard, Discover and American Express. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.
Can I use a debit card?
- Yes, debit cards with a Visa or MasterCard logo are accepted.
Why does my credit card or debit card show two charges?
- Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards that temporarily holds funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.
How does Sales Tax work?
NURICH SALES AND USE TAX POLICY STATEMENT
NuRich collects sales tax in states where we have physical presence (or nexus), including Georgia. NuRich does not collect sales tax in any state NOT listed above because NuRich is not required to collect sales or use tax in these states at this time.
For our tax-exempt customers:
NuRich does not collect sales tax if we have your exemption or resale certificate on file. You will need to contact us directly if you feel you are exempt from sales tax. We cannot place that order over the website.
States that do not currently have sales tax are Delaware, Montana, New Hampshire, or Oregon.
For more information or questions regarding sales tax, contact info@LiveNuRich.Com
The address I typed is correct, but the website is not accepting it. What should I do?
- Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please email us at info@LiveNuRich.Com further assistance.
What do I do if my promotion code doesn't work?
- Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact our Customer Service at info@LiveNuRich.Com.
What is your return policy?
- Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Can I cancel my order?
- Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
- If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
- We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
Shipping & Handling:
How long will my order take to arrive (including processing and shipping)?
Depending on the shipping method selected and the type of order placed, processing and shipping times vary. Please see the chart below as a quick reference guide. Orders are processed and shipped during business hours only, so please note that the below estimates do not include nights, weekends, or holidays.
Orders placed before 9am PT for two-day delivery will be processed same day and arrive in two business days. If orders are placed after 9am PT, they will be processed and shipped the next day, arriving on the third business day.
For example, if an order is received before or by 9am PT on a Wednesday, you will receive your order by Friday. If the order is placed after 9am PT on Wednesday, you can expect your order to be delivered on the following Monday.
Please note, as with all of our shipping methods, two-day shipping estimates apply to business days only. If you place an order on Friday, your order will arrive on Tuesday (order is placed before 9am PT) or Wednesday (order is placed after 9am PT) the following week.
How do I track my order?
- As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the FedEx or USPS website to follow your NuRich on its journey from our warehouse to your destination. If you still have questions, feel free to contact us.
Can I ship to APO/FPO addresses?
- Yes, but you will need to contact us directly for prices, times, and other logistics. Depending on the country, there may be extra costs due to customs, tariffs or taxes. Please email info@LiveNuRich for a shipping quote.
Can I ship to international addresses?
- Unfortunately, no. NuRich does not currently ship to international destinations.
Can I ship my order to someone else or a different address?
- Yes! Orders can be shipped to a different address other than the billing address. During the order process, you will be asked first for a billing address, then you will be given an option to “Ship to this address” or “Ship to a different address.” At that point, you can enter a different shipping address.
How is the shipping cost determine?
- If you order 2+ bottles, you will receive Free Standard Shipping. Otherwise, your shipping cost will reflect the rules below. We will offer you the option to upgrade your shipping to FedEx Home Delivery on most orders. That price is determined by FedEx via the weight and sizing of the products within your order.
|Shipping Method||Processing Time||Shipping Time||Price|
|Standard shipping (free on 2+*)
|2-3 business days||7-9 business days||$3.99 if subtotal is less than $10.00
$7.99 for orders with subtotals between $10.00 and $200
$14.99 for orders with subtotals between $200.01 and $400
$21.99 for orders with subtotals between $400.01 and $600
$28.99 for orders with subtotals between $600.01 and $800
$35.99 for orders with subtotals between $800.01 and $1,000
$42.99 for orders with subtotals greater than $1,000
|FedEx Home Delivery||2-3 business days||1-5 business days||Varies depending on weight and size of order|
|Two-day shipping for orders placed before 9am PT||Same business day||1-2 business days||Varies depending on weight and size of order|
|Two-day shipping for orders placed after 9am PT||Next business day by 9am PT||1-2 business days||Varies depending on weight and size of order|
Do I really get Free Shipping on 2+ Bottles?
- Yep, it's true! Customers in all 50 states that buy 2+ NuRich Bottles Free Standard Shipping.
- Free shipping does not apply to Pro Deal orders and cannot be combined with some promotional discount codes.